2001 Best Practices Study

Analysis of Agencies with Revenues Between $2,500,000 and $5,000,000

irs-aims

0.0% 0.0% 0.0%

VRC Other

B. Information Technology Expense (as % of Net Revenues)

Average

+25% Profit

+25% Growth

Total IT Expense for Fiscal Yr (1)

2.3%

1.3%

2.1%

(1) Includes hardware/software leasing, supplies, maintenance & maintenance contracts, training, data communications, website development/maintenance, computer depreciation, and software amortization

C. Internet Utilization

% Providing +25% Profit

Average 100.0%

25%Growth

1. Internet Access

All employees have access from desktops Selected employees have access from desktop Access available but not through employee desktops

100.0%

100.0%

0.0% 0.0% 0.0%

0.0% 0.0% 0.0%

0.0% 0.0% 0.0%

No Internet access in agency

2. Functions Performed via the Internet

% Utilizing

Email

100.0% 100.0% 100.0% 87.1% 58.1% 90.3% 22.6%

Access carrier information 1 Carrier transactions 2 Client Communications

Prospecting

Research

Other

1 Marketing materials, rates/quotes, policy status, etc. 2 Submissions, endorsements, claims, etc.

3. Employees Have Individual Email Addresses

Average 100.0%

+25% Profit

25%Growth

Percentage of Agencies Providing

100.0%

100.0%

4. Agency Website

Average

+25% Profit

25%Growth

90.0%

71.4%

87.5%

Percentage of Agencies with Website

Functions Supported:

Info on Agency, Services, Staff

100.0%

NA NA NA NA NA NA NA

NA NA NA NA NA NA NA

Customer self-service

7.1%

Rates/Quotes Insurance Sales

17.9% 28.6% 39.3% 35.7% 17.9%

Links to Carrier's Websites Employee Email Addresses

Other

100