2001 Best Practices Study

Analysis of Agencies with Revenues Greater Than $10,000,000

How Time Was Spent

5.1%

8.0%

19.0%

3.8%

64.1%

Selling New Business (New or Acct Rounding) Marketing (Placement)

Claims Processing Customer Service Administration

2. Group Life & Health CSRs

Average

Top 25%

Number

13.4 70.0

High Low

2.0

Average Commissions Serviced

$301,921 $38,186

$509,210

Average Pay ($)

Average Pay (% of Book Serviced)

12.6%

How Time Was Spent:

7.3%

Selling New Business (New or Acct Rounding)

Marketing (Placement)

22.3%

Claims Processing Customer Service

6.9%

54.5%

Administration

8.9%

How Time Was Spent

7.3%

8.9%

22.3%

6.9%

54.5%

Selling New Business (New or Acct Rounding) Marketing (Placement)

Claims Processing Customer Service Administration

142