2001 Best Practices Study

SPECIAL PERSONAL LINES ANALYSIS Agencies with Revenues Greater Than $1,250,000

EMPLOYEE PRODUCTIVITY

CSR Information

Average # of CSRs

5.7

High Low

23.0

1.0

Average $168,305 $31,085

+25% Profit

Average Commissions Serviced

$237,632

Average Pay

How Time Was Spent:

Selling New Business Marketing (Placement)

12.0% 13.1%

Claims Processing Customer Service

8.0%

63.0%

Administration

4.0%

How Time Was Spent

4.0%

12.0%

13.1%

62.9%

8.0%

Selling New Business Marketing (Placement) Claims Processing Customer Service Administration

Producer Information

Average

+25% Profit

Average No. of Validated Producers Average PL Commissions in Book

2.3

*

$213,263 $63,417

Average Pay/PL Producer

*-Insufficient Data

CARRIER REPRESENTATION

Number of Carriers Represented

Average

+25% Profit

+25% Growth

No. of PL National No. of PL Regional

7.0 3.7

5.6 3.8

5.6 2.6

Service Center Use

Total Pers'l Lines Commissions placed in Carrier Service Center

19.6%

12.2%

19.4%

9