2002 Best Practices Study

Analysis of Agencies with Revenues Between $500,000 and $1,250,000

3. Personal P&C CSRs

Average

Top 25%

Number

2.5 6.0 1.0

High Low

Average Commissions Serviced

$130,418 $28,120

$202,122

Average Pay ($)

Average Pay (% of Book Serviced)

21.6%

How Time Was Spent:

15.6% 15.8%

Selling New Business (New or Acct Rounding)

Marketing (Placement)

Claims Processing Customer Service

9.1%

54.8%

Administration

4.7%

How Time Was Spent

4.7%

15.6%

15.8%

54.8%

9.1%

Selling New Business (New or Acct Rounding) Marketing (Placement)

Claims Processing Customer Service Administration

4. Multi-line CSRs

Average

Top 25%

Number

1.5 3.0 0.5

High Low

Average Commissions Serviced

$156,742 $28,503

$184,673

Average Pay ($)

Average Pay (% of Book Serviced)

18.2%

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