2002 Best Practices Study

Analysis of Agencies with Revenues Between $1,250,000 and $2,500,000

3. Personal P&C CSRs

Average

Top 25%

Number

3.1 6.0 1.0

High Low

Average Commissions Serviced

$159,899 $29,903

$210,137

Average Pay ($)

Average Pay (% of Book Serviced)

18.7%

How Time Was Spent:

14.1% 17.5% 10.8% 55.6%

Selling New Business (New or Acct Rounding)

Marketing (Placement)

Claims Processing Customer Service

Administration

2.1%

How Time Was Spent

2.1%

14.1%

17.5%

55.6%

10.8%

Selling New Business (New or Acct Rounding) Marketing (Placement)

Claims Processing Customer Service Administration

4. Multi-line CSRs

Average

Top 25%

Number

* * * * * *

High Low

Average Commissions Serviced

*

Average Pay ($)

Average Pay (% of Book Serviced)

*Insufficient Data

How Time Was Spent:

* * * * *

Selling New Business (New or Acct Rounding)

Marketing (Placement)

Claims Processing Customer Service

Administration

INSUFFICIENT DATA - CHARTS NOT APPLICABLE

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