2002 Best Practices Study

Analysis of Agencies with Revenues Between $2,500,000 and $5,000,000

How Time Was Spent:

5.0%

Selling New Business (New or Acct Rounding)

Marketing (Placement)

23.1%

Claims Processing Customer Service

3.5%

63.7%

Administration

4.7%

How Time Was Spent

5.0%

4.7%

23.1%

3.5%

63.7%

Selling New Business (New or Acct Rounding) Marketing (Placement)

Claims Processing Customer Service Administration

2. Group Life & Health CSRs

Average

Top 25%

Number

2.4 7.5 0.8

High Low

Average Commissions Serviced

$266,693 $34,186

$579,470

Average Pay ($)

Average Pay (% of Book Serviced)

12.8%

How Time Was Spent:

7.8%

Selling New Business (New or Acct Rounding)

Marketing (Placement)

26.2%

Claims Processing Customer Service

6.3%

49.3% 10.3%

Administration

How Time Was Spent

10.3% 7.8%

26.2%

6.3%

49.3%

Selling New Business (New or Acct Rounding) Marketing (Placement)

Claims Processing Customer Service Administration

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