2003 Best Practices Study
Analysis of Agencies with Revenues Less Than $500,000
How Time Was Spent: Selling New Business (New or Acct Rounding)
9.4%
Marketing (Placement)
23.8%
Claims Processing Customer Service
7.4%
53.8%
Administration
5.6%
How Time Was Spent
5.6%
9.4%
23.8%
53.8%
7.4%
Selling New Business (New or Acct Rounding) Marketing (Placement)
Claims Processing Customer Service Administration
2. Group Life & Health CSRs
Average
Top 25%
Number
0.5 1.0 0.1
High Low
Average Commissions Serviced
$40,624 $14,175
*
Average Pay ($)
Average Pay (% of Book Serviced)
34.9%
How Time Was Spent: Selling New Business (New or Acct Rounding)
16.3% 15.0%
Marketing (Placement)
Claims Processing Customer Service
8.7%
55.0%
Administration
5.0%
* - Insufficient Data
How Time Was Spent
5.0%
16.3%
15.0%
55.0%
8.7%
Selling New Business (New or Acct Rounding) Marketing (Placement)
Claims Processing Customer Service Administration
Page 20 2003 Best Practices Study
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