2003 Best Practices Study
Analysis of Agencies with Revenues Between $500,000 and $1,250,000
3. Personal P&C CSRs
Average
Top 25%
Number
2.5 8.0 0.5
High Low
Average Commissions Serviced
$148,600 $28,795
$239,236
Average Pay ($)
Average Pay (% of Book Serviced)
19.4%
How Time Was Spent: Selling New Business (New or Acct Rounding)
18.9% 17.7%
Marketing (Placement)
Claims Processing Customer Service
6.7%
53.2%
Administration
3.5%
How Time Was Spent
3.5%
18.9%
17.7%
53.2%
6.7%
Selling New Business (New or Acct Rounding) Marketing (Placement)
Claims Processing Customer Service Administration
4. Multi-line CSRs
Average
Top 25%
Number
2.2 4.0 1.0
High Low
Average Commissions Serviced
$171,280 $27,875
*
Average Pay ($)
Average Pay (% of Book Serviced)
16.3%
Page 35 2003 Best Practices Study
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