2003 Best Practices Study
Analysis of Agencies with Revenues Between $5,000,000 and $10,000,000
4. Multi-line CSRs
Average
Top 25%
Number
* * * * * *
High Low
Average Commissions Serviced
*
Average Pay ($)
Average Pay (% of Book Serviced)
*-Insufficient Data
How Time Was Spent: Selling New Business (New or Acct Rounding)
* * * * *
Marketing (Placement)
Claims Processing Customer Service
Administration
* - Insufficient Data
INSUFFICIENT DATA - CHART NOT APPLICABLE
CSR Summary
Average Book Serviced/CSR (Commissions)
Average Pay as % of Book Serviced
30%
$600,000
$500,000
20%
$400,000
$300,000
$200,000
10%
$100,000
$0
0%
Commercial P&C Group L&H Personal P&C Multi-Line
Commercial P&C Group L&H Personal P&C
Average Top 25%
TECHNOLOGY PRODUCTIVITY
Information Technology FTE
Average
Top 25%
Number
1.6 3.0 0.2
High Low
Total IT Payroll Expense ($)
$92,311
$154,972
As % of Total Compensation Expense
1.8% 1.1%
As % of Net Revenues
Page 79 2003 Best Practices Study
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