2003 Best Practices Study
Analysis of Agencies with Revenues Greater Than $10,000,000
2. Group Life & Health CSRs
Average
Top 25%
Number
15.4
High Low
108.0
1.1
Average Commissions Serviced
$343,596 $45,692
$553,770
Average Pay ($)
Average Pay (% of Book Serviced)
13.3%
How Time Was Spent: Selling New Business (New or Acct Rounding)
5.6%
Marketing (Placement)
25.9%
Claims Processing Customer Service
8.0%
51.5%
Administration
8.9%
How Time Was Spent
8.9% 5.6%
25.9%
51.5%
8.0%
Selling New Business (New or Acct Rounding) Marketing (Placement)
Claims Processing Customer Service Administration
3. Personal P&C CSRs
Average
Top 25%
Number
12.2 53.8
High Low
2.0
Average Commissions Serviced
$169,839 $34,996
$237,769
Average Pay ($)
Average Pay (% of Book Serviced)
20.6%
Page 91 2003 Best Practices Study
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