2003 Best Practices Study
Analysis of Agencies with Revenues Greater Than $10,000,000
CSR Summary
Average Book Serviced/CSR (Commissions)
Average Pay as % of Book Serviced
30%
$600,000
$500,000
20%
$400,000
$300,000
10%
$200,000
$100,000
0%
$0
Commercial P&C
Group L&H Personal P&C
Multi-Line
Commercial P&C Group L&H Personal P&C Multi-Line
Average Top 25%
TECHNOLOGY PRODUCTIVITY
Information Technology FTE
Average
Top 25%
Number
5.9
High Low
23.0
1.0
Total IT Payroll Expense ($)
$394,569
$949,725
As % of Total Compensation Expense
1.7% 1.1%
As % of Net Revenues
Page 93 2003 Best Practices Study
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