2004 Best Practices Study

AGENCIES WITH REVENUES BETWEEN $5,000,000 AND $10,000,000

How Time Was Spent

Group L&H CSRs

EXECUTIVE PERSPECTIVES

Average Top 25%

Selling New Business (New or Acct Rounding) 12.5%

Number

3.3 9.0 0.5

Administration 7.7%

High Low

Marketing (Placement) 23.8%

Average Commissions Serviced Average Pay ($) Average Pay (as % of Book Serviced)

PROFILE

$304,021 $481,376

$38,337

Claims Processing 6.4%

Customer Service 49.5%

12.6%

REVENUES/ EXPENSES

FINANCIAL STABILITY

How Time Was Spent

Personal P&C CSRs

Average Top 25%

Selling New Business (New or Acct Rounding) 11.7%

Number

7.0

Administration 6.1%

High Low

22.0

Marketing (Placement) 18.8%

2.0

EMPLOYEE OVERVIEW

Average Commissions Serviced Average Pay ($) Average Pay (as % of Book Serviced)

$161,253 $222,678

Claims Processing 5.2%

$35,281

Customer Service 58.2%

PRODUCER INFO

21.9%

SERVICE STAFF INFO

Multi-Line CSRs

Average Top 25%

How Time Was Spent

Number

* * *

High Low

TECHNOLOGY

Average Commissions Serviced Average Pay ($) Average Pay (as % of Book Serviced)

Insufficient Data - Chart Not Applicable

*

*

*

INSURANCE CARRIERS

*

*Insufficient Data

APPENDIX

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