2004 Best Practices Study

AGENCIES WITH REVENUES BETWEEN $10,000,000 AND $25,000,000

CSR Summary

Average Book Serviced/CSR (Commissions)

EXECUTIVE PERSPECTIVES

Average Pay as a % of Book Serviced

$600,000 $500,000 $400,000 $300,000 $200,000 $100,000

30%

20%

10%

PROFILE

Commercial P&C

Group L&H

Personal P&C

Multi- Line

Commercial P&C

Group L&H

Personal P&C

Multi- Line

Average

Average

REVENUES/ EXPENSES

Top 25%

C.

Information Technology (IT) Personnel Because technology plays such an important role in supporting the agency’s Customer Service activities and efforts, they might be considered part of the service team. However, for the study they were NOT included in the overall service head count.

FINANCIAL STABILITY

IT Full-Time Employee Equivalents Average Number of IT Employees

Average

Top 25%

2.4 6.0 0.5

EMPLOYEE OVERVIEW

High Low

Total IT Payroll Expenses

$150,791

$235,774

IT Payroll as % of Net Revenues

1.0%

PRODUCER INFO

SERVICE STAFF INFO

TECHNOLOGY

INSURANCE CARRIERS

APPENDIX

145