2004 Best Practices Study

AGENCIES WITH REVENUES BETWEEN $10,000,000 AND $25,000,000

D.

Carrier Service Center Use

+25% Profit

+25% Growth

EXECUTIVE PERSPECTIVES

Average

# of Agency’s Personal Lines Carriers offering Service Center Option

0 1

25.8% 12.5% 12.5% 9.7% 12.5% 12.5% 29.0% 50.0% 12.5% 25.8% 12.5% 50.0% 9.7% 12.5% 12.5%

2-3 4-5

PROFILE

6+

+25% Profit

+25% Growth

Average

REVENUES/ EXPENSES

% of Agency’s Personal Lines Commissions Placed in Service Centers

31.6%

*

37.1%

FINANCIAL STABILITY

+25% Profit

+25% Growth

Average

# of Agency’s Commercial Lines Carriers offering Service Center Option

0 1

6.7%

0.0% 0.0% 0.0% 0.0%

13.3%

EMPLOYEE OVERVIEW

2-3 4-5

36.7% 42.9% 50.0% 40.0% 57.1% 37.5%

6+

3.3%

0.0% 12.5%

+25% Profit

+25% Growth

PRODUCER INFO

Average

% of Agency’s Commercial Lines Commissions Placed in Service Centers

2.0% 1.1% 4.0%%

SERVICE STAFF INFO

*Insufficient Data

TECHNOLOGY

INSURANCE CARRIERS

APPENDIX

150