2004 Best Practices Study
AGENCIES WITH REVENUES OVER $25,000,000
D.
Carrier Service Center Use
+25% Profit
+25% Growth
EXECUTIVE PERSPECTIVES
Average
# of Agency’s Personal Lines Carriers offering Service Center Option
0 1
20.0%
0.0% 25.0% 0.0% 0.0%
6.7%
2-3 4-5
33.3% 25.0% 25.0%
PROFILE
0.0%
0.0% 0.0%
6+
40.0% 75.0% 50.0%
+25% Profit
+25% Growth
Average
REVENUES/ EXPENSES
% of Agency’s Personal Lines Commissions Placed in Service Centers
29.6% 61.6%
*
FINANCIAL STABILITY
+25% Profit
+25% Growth
Average
# of Agency’s Commercial Lines Carriers offering Service Center Option
0 1
20.0% 25.0% 0.0% 20.0% 25.0% 25.0%
EMPLOYEE OVERVIEW
2-3 4-5
26.7%
0.0% 0.0%
13.3% 25.0% 25.0% 20.0% 25.0% 50.0%
6+
+25% Profit
+25% Growth
PRODUCER INFO
Average
% of Agency’s Commercial Lines Commissions Placed in Service Centers
0.8% 0.6% 0.4%
SERVICE STAFF INFO
*Insufficient Data
TECHNOLOGY
INSURANCE CARRIERS
APPENDIX
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