2004 Best Practices Study
AGENCIES WITH REVENUES BETWEEN $2,500,000 AND $5,000,000
How Time Was Spent
Group L&H CSRs
EXECUTIVE PERSPECTIVES
Average Top 25%
Selling New Business (New or Acct Rounding) 13.0%
Number
2.7
Administration 10.7%
High Low
10.0
0.9
Marketing (Placement) 21.4%
Average Commissions Serviced Average Pay ($) Average Pay (as % of Book Serviced)
PROFILE
$258,899 $617,830
$38,249
Claims Processing 9.1%
Customer Service 45.8%
14.8%
REVENUES/ EXPENSES
FINANCIAL STABILITY
How Time Was Spent
Personal P&C CSRs
Average Top 25%
Selling New Business (New or Acct Rounding) 16.2%
Number
5.4
Administration 3.1%
High Low
16.0
Marketing (Placement) 14.5%
1.0
EMPLOYEE OVERVIEW
Average Commissions Serviced Average Pay ($) Average Pay (as % of Book Serviced)
$173,577 $253,857
Claims Processing 4.8%
$32,782
Customer Service 61.4%
PRODUCER INFO
18.9%
SERVICE STAFF INFO
Multi-Line CSRs
Average Top 25%
How Time Was Spent
Number
* * *
High Low
Insufficient Data - Chart Not Applicable
TECHNOLOGY
Average Commissions Serviced Average Pay ($) Average Pay (as % of Book Serviced)
*
*
*
INSURANCE CARRIERS
*
*Insufficient Data
APPENDIX
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