2004 Best Practices Study

AGENCIES WITH REVENUES BETWEEN $2,500,000 AND $5,000,000

TECHNOLOGY

EXECUTIVE PERSPECTIVES

A.

Agency Management System Utilized

% Utilizing

AMS

Sagitta

6.3% 21.9% 0.0% 65.6% 0.0% 0.0% 0.0% 0.0% 3.1% 0.0% 3.1% 0.0% 0.0% 6.3%

Information Technology Staffing Agencies in this study group had an average of 1.2 employees (FTE) dedicated to managing/supporting their agency’s IT solutions with total payroll expense of $54,371 .

PROFILE

AfW

Prime

Applied Systems

The Agency Manager (TAM)

Vision

REVENUES/ EXPENSES

Doris ebix InStar

irs-aims

Strategic Insurance Software (SIS)

FINANCIAL STABILITY

MI Assistant

VRC Insurance Systems XDimensional Technologies

Other*

*No agency management system, custom, etc.

EMPLOYEE OVERVIEW

B.

Information Technology Expense (as % of Net Revenues)

+25% Profit 2.0%

+25% Growth

Average

PRODUCER INFO

Total IT Expense for Fiscal Year 1

2.2%

1.9%

1 Includes hardware/software leasing, supplies, maintenance & maintenance contracts, training, data communications, website development/maintenance, computer depreciation and software amortization.

SERVICE STAFF INFO

C. Impact of Technology and Business Process Improvements on Agency

Impact Scoring*

1

2

3

4

5

Very Negative

Somewhat Negative

Neutral Impact

Somewhat Positive

Very Positive

TECHNOLOGY

Impact on:

Impact Score*

"The most effective practice for maximizing productivity has come in the form of remote com- puter access. This is sometimes unfortunate, though, because the temptation is to work longer hours - from home, on the road, on vacation, everywhere."

INSURANCE CARRIERS

Agency Productivity Agency Profitability

4.63 4.50 4.56 4.47

Agency Customer Service Management Information

APPENDIX

98