2005 Best Practices Study
AGENCIES WITH REVENUES UNDER $500,000
How Time Was Spent
Group L&H CSRs
2005
Average Top 25%
Number
* * *
High Low
Insufficient Data - Chart Not Applicable
Average Commissions Serviced
PROFILE
*
*
Average Pay ($)
*
Average Pay (as % of Book Serviced)
*
REVENUES/ EXPENSES
*Insufficient Data
FINANCIAL STABILITY
How Time Was Spent
Personal P&C CSRs
Average Top 25%
Selling New Business (New or Acct Rounding) 20.9%
Number
1.8 5.0 0.5
Administration 7.9%
High Low
EMPLOYEE OVERVIEW
Marketing (Placement) 12.7%
Average Commissions Serviced
$99,502 $203,618
Average Pay ($)
$27,577
Customer Service 50.0%
Claims Processing 8.5%
Average Pay (as % of Book Serviced)
PRODUCER INFO
27.7%
SERVICE STAFF INFO
Multi-Line CSRs
How Time Was Spent
Average Top 25%
Number
1.2 2.0 1.0
Selling New Business (New or Acct Rounding) 11.7%
Administration 22.7%
High Low
TECHNOLOGY
Marketing (Placement) 16.1%
Average Commissions Serviced
$156,416 $340,726
Average Pay ($)
$29,841
Claims Processing 5.8%
INSURANCE CARRIERS
Average Pay (as % of Book Serviced)
Customer Service 43.8%
19.1%
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