2005 Best Practices Study

AGENCIES WITH REVENUES BETWEEN $2,500,000 AND $5,000,000

How Time Was Spent

Group L&H CSRs

2005

Average Top 25%

Selling New Business (New or Acct Rounding) 14.6%

Number

2.5

Administration 5.2%

High Low

10.0

0.9

Marketing (Placement) 21.2%

Average Commissions Serviced

PROFILE

$291,804 $536,156

Claims Processing 9.6%

Average Pay ($)

$38,821

Customer Service 49.5%

Average Pay (as % of Book Serviced)

13.3%

REVENUES/ EXPENSES

FINANCIAL STABILITY

How Time Was Spent

Personal P&C CSRs

Average Top 25%

Selling New Business (New or Acct Rounding) 15.2%

Number

5.0

Administration 2.7%

High Low

17.0

Marketing (Placement) 15.7%

1.0

EMPLOYEE OVERVIEW

Average Commissions Serviced

$174,384 $271,715

Claims Processing 5.7%

Average Pay ($)

$33,332

Customer Service 60.7%

Average Pay (as % of Book Serviced)

PRODUCER INFO

19.1%

SERVICE STAFF INFO

Multi-Line CSRs

How Time Was Spent

Average Top 25%

Number

* * *

High Low

TECHNOLOGY

Average Commissions Serviced

Insufficient Data - Chart Not Applicable

*

*

Average Pay ($)

*

INSURANCE CARRIERS

Average Pay (as % of Book Serviced)

*

*Insufficient Data

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