2005 Best Practices Study
AGENCIES WITH REVENUES BETWEEN $10,000,000 AND $25,000,000
How Time Was Spent
Group L&H CSRs
2005
Average Top 25%
Selling New Business (New or Acct Rounding) 8.4%
Number
8.5
Administration 6.1%
High Low
20.0
1.0
Marketing (Placement) 25.9%
Average Commissions Serviced
PROFILE
$315,516 $479,369
Claims Processing 9.9%
Average Pay ($)
$48,775
Customer Service 49.7%
Average Pay (as % of Book Serviced)
15.5%
REVENUES/ EXPENSES
FINANCIAL STABILITY
How Time Was Spent
Personal P&C CSRs
Average Top 25%
Selling New Business (New or Acct Rounding) 12.8%
Number
9.6
Administration 5.4%
High Low
40.0
Marketing (Placement) 16.9%
1.0
EMPLOYEE OVERVIEW
Average Commissions Serviced
$170,439 $262,410
Claims Processing 2.8%
Average Pay ($)
$40,556
Customer Service 62.1%
Average Pay (as % of Book Serviced)
PRODUCER INFO
23.8%
SERVICE STAFF INFO
Multi-Line CSRs
How Time Was Spent
Average Top 25%
Number
* * *
High Low
TECHNOLOGY
Average Commissions Serviced
Insufficient Data - Chart Not Applicable
*
*
Average Pay ($)
*
INSURANCE CARRIERS
Average Pay (as % of Book Serviced)
*
*Insufficient Data
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