2006 Best Practices Study

AGENCIES WITH REVENUES OVER $25,000,000

How Time Was Spent

Group L&H CSRs

2006

Average Top 25%

Selling New Business (New or Acct Rounding) 5.7%

Number

21.4 55.5

Administration 10.1%

High Low

Marketing (Placement) 28.2%

3.0

Average Commissions Serviced

PROFILE

$319,648 $504,575

Claims Processing 5.3%

Average Pay ($)

$50,739

Customer Service 50.7%

Average Pay (as % of Book Serviced)

15.9%

REVENUES/ EXPENSES

FINANCIAL STABILITY

How Time Was Spent

Personal P&C CSRs

Average Top 25%

Selling New Business (New or Acct Rounding) 18.9%

Number

21.8 60.0

Administration 3.6%

High Low

Marketing (Placement) 20.9%

3.0

EMPLOYEE OVERVIEW

Average Commissions Serviced

$179,760 $227,792

Claims Processing 2.5%

Average Pay ($)

$39,073

Customer Service 54.1%

Average Pay (as % of Book Serviced)

PRODUCER INFO

21.7%

SERVICE STAFF INFO

Multi-Line CSRs

How Time Was Spent

Average Top 25%

Number

* * *

High Low

TECHNOLOGY

Average Commissions Serviced

Insufficient Data - Chart Not Applicable

*

*

Average Pay ($)

*

INSURANCE CARRIERS

Average Pay (as % of Book Serviced)

*

*Insufficient Data

2006 Best Practices Study

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