2006 Best Practices Study

AGENCIES WITH REVENUES BETWEEN $1,250,000 AND $2,500,000

How Time Was Spent

Group L&H CSRs

2006

Average Top 25%

Selling New Business (New or Acct Rounding) 4.3%

Number

0.9 2.0 0.3

Administration 17.1%

High Low

Marketing (Placement) 18.6%

Average Commissions Serviced

PROFILE

Claims Processing 9.3%

$134,250 $448,374

Average Pay ($)

$27,442

Customer Service 50.7%

Average Pay (as % of Book Serviced)

20.4%

REVENUES/ EXPENSES

FINANCIAL STABILITY

How Time Was Spent

Personal P&C CSRs

Average Top 25%

Selling New Business (New or Acct Rounding) 16.7%

Number

3.7 9.3 1.0

Administration 5.1%

High Low

Marketing (Placement) 16.4%

EMPLOYEE OVERVIEW

Average Commissions Serviced

$151,567 $204,839

Claims Processing 5.8%

Average Pay ($)

$34,233

Customer Service 56.1%

Average Pay (as % of Book Serviced)

PRODUCER INFO

22.6%

SERVICE STAFF INFO

Multi-Line CSRs

How Time Was Spent

Average Top 25%

Number

3.3 5.0 2.0

Selling New Business (New or Acct Rounding) 13.3%

High Low

Administration 4.0%

TECHNOLOGY

Marketing (Placement) 12.7%

Average Commissions Serviced

$274,309

*

Claims Processing 8.3%

Average Pay ($)

$41,140

INSURANCE CARRIERS

Average Pay (as % of Book Serviced)

Customer Service 61.7%

15.0%

*Insufficient Data

2006 Best Practices Study

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