2006 Best Practices Study

AGENCIES WITH REVENUES BETWEEN $10,000,000 AND $25,000,000

How Time Was Spent

Group L&H CSRs

2006

Average Top 25%

Selling New Business (New or Acct Rounding) 9.0%

Number

8.6

Administration 6.9%

High Low

23.2

1.0

Marketing (Placement) 24.2%

Average Commissions Serviced

PROFILE

$332,469 $470,712

Average Pay ($)

$49,955

Claims Processing 9.2%

Customer Service 50.7%

Average Pay (as % of Book Serviced)

15.0%

REVENUES/ EXPENSES

FINANCIAL STABILITY

How Time Was Spent

Personal P&C CSRs

Average Top 25%

Selling New Business (New or Acct Rounding) 13.6%

Number

8.3

Administration 4.9%

High Low

26.0

1.0

EMPLOYEE OVERVIEW

Marketing (Placement) 17.5%

Average Commissions Serviced

$174,912 $243,047

Average Pay ($)

$38,891

Customer Service 61.0%

Average Pay (as % of Book Serviced)

PRODUCER INFO

Claims Processing 3.0%

22.2%

SERVICE STAFF INFO

Multi-Line CSRs

How Time Was Spent

Average Top 25%

Number

* * *

High Low

TECHNOLOGY

Average Commissions Serviced

Insufficient Data - Chart Not Applicable

*

*

Average Pay ($)

*

INSURANCE CARRIERS

Average Pay (as % of Book Serviced)

*

*Insufficient Data

2006 Best Practices Study

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