2007 Best Practices Study

Agencies with Revenues Between $10,000,000 and $25,000,000

Executive Perspectives

Profile

Revenues/ Expenses

Financial Stability

Employee Overview

Producer Info

Service Staff Info

Technology

Insurance Carriers

Appendix

Real Time Interface

Via Proprietary Carrier Website

% of Agencies

Number of Real-Time Inferfaces None

6.9%

1-3

3.4%

4-6

34.5%

7-10

6.9%

11+

48.3%

Impact on

Personal Lines Functions

% Having Function

Effectiveness/Efficiency

Very Negative

Very Positive

Inquiry—Billing, Policy, Claims View/Status

100.0% 67.9% 57.1% 96.4% 100.0% 100.0%

Claims Reporting

Loss Runs

Rate/Quote Policy Issue

Endorsements

Impact on

Commercial Lines Functions

% Having Function

Effectiveness/Efficiency

Very Negative

Very Positive

Inquiry—Billing, Policy, Claims View/Status

96.6% 72.4% 93.1% 89.7% 79.3% 82.8%

Claims Reporting

Loss Runs

Rate/Quote Policy Issue

Endorsements

140 2007 Best Practices Study | Agencies with Revenues Between $10,000,000 and $25,000,000 | Technology