2007 Best Practices Study

Agencies with Revenues Between $1,250,000 and $2,500,000

Executive Perspectives

Profile

Revenues/ Expenses

Financial Stability

Employee Overview

Producer Info

Service Staff Info

Technology

Insurance Carriers

Appendix

Real Time Interface

Via Proprietary Carrier Website

% of Agencies

Number of Real-Time Inferfaces None

0.0%

1-3

13.3%

4-6

60.0%

7-10

23.3%

11+

3.3%

Impact on

Personal Lines Functions

% Having Function

Effectiveness/Efficiency

Very Negative

Very Positive

Inquiry—Billing, Policy, Claims View/Status

100.0% 89.3% 75.0% 100.0% 78.6% 85.7%

Claims Reporting

Loss Runs

Rate/Quote Policy Issue

Endorsements

Impact on

Commercial Lines Functions

% Having Function

Effectiveness/Efficiency

Very Negative

Very Positive

Inquiry—Billing, Policy, Claims View/Status

93.3% 80.0% 93.3% 93.3% 80.0% 86.7%

Claims Reporting

Loss Runs

Rate/Quote Policy Issue

Endorsements

54 2007 Best Practices Study | Agencies with Revenues Between $1,250,000 and $2,500,000 | Technology