2007 Best Practices Study

Agencies with Revenues Between $2,500,000 and $5,000,000

Executive Perspectives

Profile

Revenues/ Expenses

Financial Stability

Employee Overview

Producer Info

Service Staff Info

Technology

Insurance Carriers

Appendix

Real Time Interface

Via Proprietary Carrier Website

% of Agencies

Number of Real-Time Inferfaces None

6.9%

1-3

6.9%

4-6

37.9%

7-10

31.0%

11+

17.2%

Impact on

Personal Lines Functions

% Having Function

Effectiveness/Efficiency

Very Negative

Very Positive

Inquiry—Billing, Policy, Claims View/Status

100.0% 75.0% 79.2% 91.7% 100.0% 100.0%

Claims Reporting

Loss Runs

Rate/Quote Policy Issue

Endorsements

Impact on

Commercial Lines Functions

% Having Function

Effectiveness/Efficiency

Very Negative

Very Positive

Inquiry—Billing, Policy, Claims View/Status

96.4% 82.1% 100.0% 92.9% 96.4% 96.4%

Claims Reporting

Loss Runs

Rate/Quote Policy Issue

Endorsements

84 2007 Best Practices Study | Agencies with Revenues Between $2,500,000 and $5,000,000 | Technology