2008 Best Practices Study

Agencies with Revenues Over $25,000,000

Profile

Revenues/ Expenses

Financial Stability

Employee Overview

Producer Info

Service Staff Info

Technology

Insurance Carriers

Appendix

Productivity—CSRs

Average Top 25%

How Time Was Spent

Commercial P&C CSRs/Account Managers

Number

86.9

High

211.9

Low

29.0

Average Book Serviced (Commissions) $377,211 $532,135

Average Pay ($)

$53,481

Average Pay (% of Book Serviced)

14.2%

Group L&H CSRs/Account Managers

Number

20.8

High

62.6

Low

3.7

Average Book Serviced (Commissions) $403,738 $572,990

Average Pay ($)

$53,781

Average Pay (% of Book Serviced)

13.3%

Personal P&C CSRs/Account Managers

Number

25.4

High

90.0

Low

3.3

Average Book Serviced (Commissions) $188,910 $316,708

Average Pay ($)

$40,947

Average Pay (% of Book Serviced)

21.7%

Multi-Line CSRs/Account Managers

Number

*

High

*

Low

*

Insufficient Data

Average Book Serviced (Commissions)

*

*

Average Pay ($)

*

Average Pay (% of Book Serviced)

*

*Insufficient Data

116

2008 Best Practices Study | Agencies with Revenues Over $25,000,000 | Service Staff Info