2008 Best Practices Study

Agencies with Revenues Between $10,000,000 and $25,000,000

Profile

Revenues/ Expenses

Financial Stability

Employee Overview

Producer Info

Service Staff Info

Technology

Insurance Carriers

Appendix

Productivity—CSRs

Average Top 25%

How Time Was Spent

Commercial P&C CSRs/Account Managers

Number

27.5

High

55.5

Low

2.0

Average Book Serviced (Commissions) $334,570 $514,479

Average Pay ($)

$53,583

Average Pay (% of Book Serviced)

16.0%

Group L&H CSRs/Account Managers

Number

9.8

High

27.0

Low

1.0

Average Book Serviced (Commissions) $331,304 $511,085

Average Pay ($)

$52,234

Average Pay (% of Book Serviced)

15.8%

Personal P&C CSRs/Account Managers

Number

8.2

High

21.0

Low

2.0

Average Book Serviced (Commissions) $177,522 $301,577

Average Pay ($)

$42,750

Average Pay (% of Book Serviced)

24.1%

Multi-Line CSRs/Account Managers

Number

*

High

*

Low

*

Insufficient Data

Average Book Serviced (Commissions)

*

*

Average Pay ($)

*

Average Pay (% of Book Serviced)

*

*Insufficient Data

96 2008 Best Practices Study | Agencies with Revenues Between $10,000,000 and $25,000,000 | Service Staff Info