2009 Best Practices Study

Agencies with Revenues Less than $1,250,000

Profile

Revenues/ Expenses

Financial Stability

Employee Overview

Producer Info

Service Staff Info

Technology

Insurance Carriers

Appendix

Technology

Average

Top 25%

Information Technology Number of Employees (FTE)

0.4 2.0 0.0

High

Low

Total IT Payroll Expense ($)

$13,155

$31,621

As % of Total Compensation Expense

3.0%

Average

+25% Profit

+25% Growth

Total IT Expenses for Fiscal Year (as % of Net Rev) 1

3.0%

2.4%

3.5%

1 Includes hardware/software leasing including offsite applications, supplies, maintenance & maintenance contracts, training, data lines, internet providers, website development/maintenance, outside consulting fees, computer depreciation, software amortization, and any non-depreciated hardware/software.

Agency Management System Utilized

Other includes Quickfile, Onstar management system and custom developed programs.

17 2009 Best Practices Study | Agencies with Revenues Less than $1,250,000 | Technology