2009 Best Practices Study

Agencies with Revenues Less than $1,250,000

Profile

Revenues/ Expenses

Financial Stability

Employee Overview

Producer Info

Service Staff Info

Technology

Insurance Carriers

Appendix

Revenues

(% by Source)

Average

+25% Profit

+25% Growth

Property & Casualty Commercial Commissions & Fees

45.1%

39.4%

44.8%

Bonds

0.7%

0.8%

0.8%

Personal P&C

38.5%

47.8%

34.0%

Value Added Services

0.2%

0.0%

0.1%

Contingent/Bonus

7.8%

4.3%

8.6%

Total P&C

92.2%

92.3%

88.2%

Life & Health/Financial Group Commissions & Fees

4.6%

6.0%

5.3%

Individual Commissions & Fees

1.8%

1.5%

3.5%

Value Added Services

0.7%

0.0%

2.7%

Bonus/Overrides

0.0%

0.0%

0.0%

Total L&H/Financial

7.2%

7.5%

11.5%

Investments

0.6%

0.2%

0.3%

Miscellaneous

0.1%

0.0%

0.0%

Gross Revenues

100.0%

100.0%

100.0%

Less Brokerage Commission Expense

0.0%

0.0%

0.0%

Net Revenues

100.0%

100.0%

100.0%

Future Revenue Sources % of Agencies Considering Line of Business as Very Important:

Personal Lines

83.9% 90.3% 16.1% 22.6% 12.9%

Small Commercial Lines Individual Life & Health Group Life & Health

Surety/Bonding

2 2009 Best Practices Study | Agencies with Revenues Less than $1,250,000 | Revenues/Expenses