2009 Best Practices Study

Agencies with Revenues Between $2,500,000 and $5,000,000

Profile

Revenues/ Expenses

Financial Stability

Employee Overview

Producer Info

Service Staff Info

Technology

Insurance Carriers

Appendix

Productivity—CSRs

Average Top 25%

How Time Was Spent

Commercial P&C CSRs/Account Managers

Number

5.8

High

12.0

Low

1.8

Average Book Serviced (Commissions) $315,305 $482,298

Average Pay ($)

$45,569

Average Pay (% of Book Serviced)

14.5%

Group L&H CSRs/Account Managers

Number

1.9

High

4.5

Low

0.5

Average Book Serviced (Commissions) $333,023 $597,622

Average Pay ($)

$39,268

Average Pay (% of Book Serviced)

11.8%

Personal P&C CSRs/Account Managers

Number

5.0

High

18.0

Low

1.0

Average Book Serviced (Commissions) $178,827 $258,853

Average Pay ($)

$37,199

Average Pay (% of Book Serviced)

20.8%

Multi-Line CSRs/Account Managers

Number

*

High

*

Insufficient Data

Low

*

Average Book Serviced (Commissions)

*

*

Average Pay ($)

*

Average Pay (% of Book Serviced)

*

*Insufficient Data

56 2009 Best Practices Study | Agencies with Revenues Between $2,500,000 and $5,000,000 | Service Staff Info