2009 Best Practices Study

Agencies with Revenues Between $5,000,000 and $10,000,000

Profile

Revenues/ Expenses

Financial Stability

Employee Overview

Producer Info

Service Staff Info

Technology

Insurance Carriers

Appendix

Productivity—CSRs

Average Top 25%

How Time Was Spent

Commercial P&C CSRs/Account Managers

Number

12.1

High

19.8

Low

4.0

Average Book Serviced (Commissions) $304,930 $416,796

Average Pay ($)

$53,645

Average Pay (% of Book Serviced)

17.6%

Group L&H CSRs/Account Managers

Number

3.5

High

15.0

Low

1.0

Average Book Serviced (Commissions) $321,655 $616,040

Average Pay ($)

$47,931

Average Pay (% of Book Serviced)

14.9%

Personal P&C CSRs/Account Managers

Number

7.7

High

20.0

Low

1.0

Average Book Serviced (Commissions) $226,640 $444,902

Average Pay ($)

$42,567

Average Pay (% of Book Serviced)

18.8%

Multi-Line CSRs/Account Managers

Number

1.0

High

1.0

Low

1.0

Average Book Serviced (Commissions) $196,009

*

Average Pay ($)

$47,808

Average Pay (% of Book Serviced)

24.4%

*Insufficient Data

76 2009 Best Practices Study | Agencies with Revenues Between $5,000,000 and $10,000,000 | Service Staff Info