2013 Best Practices Study

Analysis of Agencies with Revenues Between $10,000,000 and $25,000,000

Service Staff Payroll Information

Key Benchmarks Mgmt. Perspectives Profile Revenues Expenses Profitability Employee Overview Producer Info Service Staff Info Technology Insurance Carriers Appendix

Average

+25% Profit

+25% Growth

Pay Ranges by Service Position AE Average Low

$74,989 $116,082

$72,613 $97,315

$84,060 $122,250

Average High

CSR

Average Low Average High

$41,678 $78,011

$41,669 $69,190

$39,433 $79,854

Processor/Asst CSR Average Low

$32,233 $45,790

$32,266 $44,785

$31,584 $50,873

Average High

Marketing

Average Low Average High COMMERCIAL LINES PERSONAL LINES GROUP LIFE & HEALTH/FINANCIAL *Insufficient Data Claims Average Low Average High AE Average Low Average High CSR Average Low Average High Processor/Asst CSR Average Low Average High Marketing Average Low Average High Claims Average Low Average High AE Average Low Average High CSR Average Low Average High Processor/Asst CSR Average Low Average High Marketing Average Low Average High Claims Average Low Average High

$58,601 $92,167

* *

$78,333 $82,833

$45,650 $70,368

$51,138 $65,110

$36,937 $77,654

$60,046 $87,154

$68,859 $104,672

* *

$36,688 $68,810

$37,936 $49,476

$34,851 $56,848

$31,496 $36,457

$31,500 $34,500

$34,671 $41,052

* *

* *

* *

$36,999 $50,891

* *

* *

$88,237 $115,849

$73,598 $82,398

$102,009 $121,209

2013 Best Practices Study

$44,022 $68,258

$41,931 $68,081

$44,447 $66,089

Agencies with Revenues Between $10,000,000 and $25,000,000

$32,069 $37,389

$31,478 $35,078

$32,287 $33,037

$43,407 $54,727

* *

* *

156

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