2013 Best Practices Study

Analysis of Agencies with Revenues Over $25,000,000

Service/Sales Support Staff

Key Benchmarks Mgmt. Perspectives Profile Revenues Expenses Profitability Employee Overview Producer Info Service Staff Info Technology Insurance Carriers Appendix

Average

Top 25%

Commercial P&C Producers/Sales Support Number

96.1

High Low

237.0

35.0

Average Revenue per Staff

$304,018 $5,736,677

$373,113

Total Commercial Service Payroll ($)

Payroll (as % of Total Commercial Revenue) Bonds P&C Service/Sales Support Staff Number

19.8%

4.5

High Low

15.0

1.0

Average Revenue per Staff Total Bond Service Payroll ($)

$421,102 $287,373

$641,910

Payroll (as % of Total Bond Revenue) Personal P&C Service/Sales Support Staff Number

18.3%

13.9 44.9

High Low

1.0

Average Revenue per Staff

$207,727 $627,287

$314,312

Total Personal Service Payroll ($)

Payroll (as % of Total Personal Revenue)

25.1%

Group L&H Service/Sales Support Staff Number

33.2

High Low

109.0

5.0

Average Revenue per Staff

$417,790 $2,036,967

$564,774

Total Group L&H Service Payroll ($)

Payroll (as % of Total Group L&H Revenue) Individual L&H Service/Sales Support Staff Number

15.3%

2.8

High Low

10.9

0.1

Average Revenue per Staff

$298,642 $143,085

$623,984

2013 Best Practices Study

Total Individual L&H Service Payroll ($) Payroll (as % of Total Individual L&H Revenue)

28.2%

Multi-Line Service/Sales Support Staff Number

Agencies with Revenues Over $25,000,000

* * * * * *

High Low

Average Revenue per Staff

*

Total Multi-Line Service Payroll ($)

187

Payroll (as % of Total Multi-Line Revenue)

*Insufficient Data