2014 Best Practices Study

Analysis of Agencies with Revenues Under $1,250,000

Key Benchmarks

Revenue Growth by Source (continued) Historical Organic Growth (in Net Revenue)

Profile Revenues

Expenses

Average

+25% Profit

+25% Growth

40%

Profitability

30%

Employee Overview

24.6%

21.2%

20%

19.2%

Producer Info

14.1%

12.0%

12.3%

11.6%

16.8%

10.0%

10%

9.2%

7.9%

6.9% 7.4%

5.7%

5.4%

4.6%

Service Staff Info

2.2%

2.0%

1.4%

1.9%

0.4%

0%

–0.5%

–1.5%

–2.0%

Technology

–10%

2007

2008

2009

2010

2011

2012

2013

2014

Insurance Carriers

Appendix

Future Growth Percentage of agencies considering line of business as very important to growing agency’s revenue over the next 3 years

Surety-Bonding

10.3%

Personal P&C

79.3%

89.7%

Small Commercial P&C

Individual Life & Health

24.1%

Group Medical/Health Insurance

24.1%

All Other Group Benefits

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

2014 Best Practices Study

Agencies with Revenues Under $1,250,000

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