2014 Best Practices Study

Analysis of Agencies with Revenues Under $1,250,000

Service Staff Payroll Information

Key Benchmarks

Profile

Average

+25% Profit

+25% Growth

Pay Ranges by Service Position AE Average Low

Revenues

Expenses

$43,060 $48,985

* *

* *

Average High

Profitability

CSR

Employee Overview

Average Low Average High

$40,510 $44,293

$43,856 $43,856

* *

Producer Info Service Staff Info

Processor/Asst CSR Average Low

$32,191 $32,191

* *

* *

Average High

Technology

Marketing

Average Low Average High COMMERCIAL LINES PERSONAL LINES GROUP LIFE & HEALTH/FINANCIAL *Insufficient Data Claims Average Low Average High AE Average Low Average High CSR Average Low Average High Processor/Asst CSR Average Low Average High Marketing Average Low Average High Claims Average Low Average High AE Average Low Average High CSR Average Low Average High Processor/Asst CSR Average Low Average High Marketing Average Low Average High Claims Average Low Average High

* *

* *

* *

Insurance Carriers

Appendix

* *

* *

* *

$46,109 $50,696

* *

* *

$31,283 $36,349

$33,510 $36,692

$33,714 $37,029

$23,154 $23,725

* *

* *

* *

* *

* *

* *

* *

* *

* *

* *

* *

2014 Best Practices Study

* *

* *

* *

Agencies with Revenues Under $1,250,000

* *

* *

* *

* *

* *

* *

23

* *

* *

* *