2014 Best Practices Study

Analysis of Agencies with Revenues Between $2,500,000 and $5,000,000

Service/Sales Support Staff

Key Benchmarks

Profile

Average

Top 25%

Revenues

Commercial P&C Service/Sales Support Number

6.9

Expenses

High Low

17.0

Profitability

2.3

Average Revenue per Staff

$295,717 $378,495

$437,893

Employee Overview

Total Commercial Service Payroll ($)

Producer Info Service Staff Info

Payroll (as % of Total Commercial Revenue) Bonds P&C Service/Sales Support Staff Number

19.2%

1.1 4.0 0.2

Technology

High Low

Insurance Carriers

Average Revenue per Staff Total Bond Service Payroll ($)

$122,855 $52,597

$172,408

Appendix

Payroll (as % of Total Bond Revenue) Personal P&C Service/Sales Support Staff Number

30.7%

5.1

High Low

14.0

0.5

Average Revenue per Staff

$197,956 $212,140

$294,746

Total Personal Service Payroll ($)

Payroll (as % of Total Personal Revenue)

24.5%

Group L&H Service/Sales Support Staff Number

1.3 4.0 0.2

High Low

Average Revenue per Staff

$310,919 $68,657

$616,749

Total Group L&H Service Payroll ($)

Payroll (as % of Total Group L&H Revenue) Individual L&H Service/Sales Support Staff Number

20.1%

0.6 2.0 0.1

High Low

Average Revenue per Staff

$134,131 $24,042

$235,754

2014 Best Practices Study

Total Individual L&H Service Payroll ($) Payroll (as % of Total Individual L&H Revenue)

28.6%

Multi-Line Service/Sales Support Staff Number

Agencies with Revenues Between $2,500,000 and $5,000,000

* * * * * *

High Low

Average Revenue per Staff

*

Total Multi-Line Service Payroll ($)

74

Payroll (as % of Total Multi-Line Revenue)

*Insufficient Data