2014 Best Practices Study

Analysis of Agencies with Revenues Between $5,000,000 and $10,000,000

Key Benchmarks

Revenue by Account Concentration Average

Profile Revenues

+25% Profit

+25% Growth

% of Revenue Derived from Largest Account

Expenses

3.2%

4.2%

3.1%

Profitability

High Low

10.8%

Employee Overview

0.8%

10 Largest Accounts

13.5% 34.3%

14.5%

11.7%

Producer Info

High Low

Service Staff Info

2.5%

Technology

Average

+25% Profit

+25% Growth

Insurance Carriers

“Other” Group Life & Health* Revenue (% from source) Life 31.2%

Appendix

33.5% 11.8% 14.5% 15.6% 23.5%

42.7% 12.8% 22.5%

Disability

15.8% 27.6%

Dental & Vision

Retirement/Pension

6.9%

2.4% 7.4% 0.0%

Worksite/Voluntary/Supplement

11.4%

Long-Term Care

1.3% 2.2% 3.5%

1.1% 0.0% 0.0%

Employee Benefits TPA

10.2%

All Other

2.0%

*Excludes Group Medical

2014 Best Practices Study

Agencies with Revenues Between $5,000,000 and $10,000,000

85