2014 Best Practices Study

Analysis of Agencies with Revenues Between $10,000,000 and $25,000,000

Service/Sales Support Staff

Key Benchmarks

Profile

Average

Top 25%

Revenues

Commercial P&C Service/Sales Support Number

28.2 53.4 10.5

Expenses

High Low

Profitability

Average Revenue per Staff

$296,697 $1,603,497

$392,998

Employee Overview

Total Commercial Service Payroll ($)

Producer Info Service Staff Info

Payroll (as % of Total Commercial Revenue) Bonds P&C Service/Sales Support Staff Number

20.3%

1.5 2.0 1.0

Technology

High Low

Insurance Carriers

Average Revenue per Staff Total Bond Service Payroll ($)

$298,617 $89,781

$532,900

Appendix

Payroll (as % of Total Bond Revenue) Personal P&C Service/Sales Support Staff Number

30.5%

12.4 44.0

High Low

1.0

Average Revenue per Staff

$202,048 $525,751

$322,245

Total Personal Service Payroll ($)

Payroll (as % of Total Personal Revenue)

26.0%

Group L&H Service/Sales Support Staff Number

10.5 34.6

High Low

1.0

Average Revenue per Staff

$389,453 $594,031

$552,339

Total Group L&H Service Payroll ($)

Payroll (as % of Total Group L&H Revenue) Individual L&H Service/Sales Support Staff Number

16.0%

1.4 6.0 0.1

High Low

Average Revenue per Staff

$367,171 $61,647

$833,916

2014 Best Practices Study

Total Individual L&H Service Payroll ($) Payroll (as % of Total Individual L&H Revenue)

17.7%

Multi-Line Service/Sales Support Staff Number

Agencies with Revenues Between $10,000,000 and $25,000,000

* * * * * *

High Low

Average Revenue per Staff

*

Total Multi-Line Service Payroll ($)

126

Payroll (as % of Total Multi-Line Revenue)

*Insufficient Data