2015 Best Practices Study

Analysis of Agencies with Revenues Between $10,000,000 and $25,000,000

Service/Sales Support Staff

Key Benchmarks Profile

Average

Top 25%

Revenues Expenses Profitability Employee Overview Producer Info Service Staff Info Technology Insurance Carriers Appendix

Commercial P&C Service/Sales Support Number

26.6 71.0 10.5

High Low

Average Revenue per Staff

$335,446 $1,532,218

$478,318

Total Commercial Service Payroll ($)

Payroll (as % of Total Commercial Revenue) Bonds P&C Service/Sales Support Staff Number

18.6%

1.1 2.0 0.2

High Low

Average Revenue per Staff Total Bond Service Payroll ($)

$251,794 $54,113

$428,959

Payroll (as % of Total Bond Revenue) Personal P&C Service/Sales Support Staff Number

26.8%

11.8 37.7

High Low

1.0

Average Revenue per Staff

$203,349 $529,224

$325,536

Total Personal Service Payroll ($)

Payroll (as % of Total Personal Revenue)

26.8%

Group L&H Service/Sales Support Staff Number

9.5

High Low

30.1

0.9

Average Revenue per Staff

$435,348 $537,539

$684,359

Total Group L&H Service Payroll ($)

Payroll (as % of Total Group L&H Revenue) Individual L&H Service/Sales Support Staff Number

15.8%

1.8

High Low

10.7

0.1

Average Revenue per Staff

$210,039 $84,509

$457,190

2015 Best Practices Study

Total Individual L&H Service Payroll ($) Payroll (as % of Total Individual L&H Revenue)

22.6%

Multi-Line Service/Sales Support Staff Number

Agencies with Revenues Between $10,000,000 and $25,000,000

*

High Low

9.0 1.0

Average Revenue per Staff

* * *

*

Total Multi-Line Service Payroll ($)

126

Payroll (as % of Total Multi-Line Revenue)

*Insufficient Data

Note: See page 163 for an explanation of column headings