2015 Best Practices Study

Analysis of Agencies with Revenues Between $10,000,000 and $25,000,000

Key Benchmarks Profile

Technology

Revenues Expenses Profitability Employee Overview Producer Info Service Staff Info Technology Insurance Carriers Appendix

Average

Top 25%

Information Technology Employees (FTE) Number

2.0 4.0 0.5

High Low

Number of IT Employees per 100 users

N/A

Revenue per IT Employee Total IT Payroll Expense ($)

$8,865,357 $140,037

$12,847,750

$244,880

As % of Total Compensation Expense

1.4% 0.9%

As % of Net Revenues

Average

Top 25% Profit Top 25% Growth

2.5%

2.5%

2.0%

Total IT Expenses 1 (as % of net revenues)

1 Includes hardware/software leasing including offsite applications, supplies, maintenance & maintenance contracts, training, data lines, internet providers, website development/maintenance, outside consulting fees, computer depreciation, software amortization, and any non-depreciated hardware/software.

Agency Management System Utilized

Other 5.4%

Other included Zywave, Brokerage Builder, XDTI/ Nexsure, Wageworks, and BenefitPoint.

EPIC 27.0%

Sagitta 16.2%

2015 Best Practices Study

TAM 24.3%

AMS360 27.0%

Agencies with Revenues Between $10,000,000 and $25,000,000

128

Note: See page 163 for an explanation of column headings