2015 Best Practices Study

Analysis of Agencies with Revenues Over $25,000,000

Service/Sales Support Staff

Key Benchmarks Profile

Average

Top 25%

Revenues Expenses Profitability Employee Overview Producer Info Service Staff Info Technology Insurance Carriers Appendix

Commercial P&C Service/Sales Support Number

87.8

High Low

219.9

34.0

Average Revenue per Staff

$349,515 $5,590,359

$494,080

Total Commercial Service Payroll ($)

Payroll (as % of Total Commercial Revenue) Bonds P&C Service/Sales Support Staff Number

19.7%

5.4

High Low

13.0

1.0

Average Revenue per Staff Total Bond Service Payroll ($)

$424,601 $419,114

$641,997

Payroll (as % of Total Bond Revenue) Personal P&C Service/Sales Support Staff Number

21.1%

12.3 38.5

High Low

1.0

Average Revenue per Staff

$244,406 $587,863

$439,582

Total Personal Service Payroll ($)

Payroll (as % of Total Personal Revenue)

26.6%

Group L&H Service/Sales Support Staff Number

33.2 80.9

High Low

9.0

Average Revenue per Staff

$415,814 $2,174,585

$591,172

Total Group L&H Service Payroll ($)

Payroll (as % of Total Group L&H Revenue) Individual L&H Service/Sales Support Staff Number

16.4%

3.1

High Low

14.0

1.0

Average Revenue per Staff

$401,451 $168,179

$1,292,014

2015 Best Practices Study

Total Individual L&H Service Payroll ($) Payroll (as % of Total Individual L&H Revenue)

15.1%

Multi-Line Service/Sales Support Staff Number

Agencies with Revenues Over $25,000,000

*

High Low

32.0

5.0

Average Revenue per Staff

* * *

*

Total Multi-Line Service Payroll ($)

152

Payroll (as % of Total Multi-Line Revenue)

*Insufficient Data

Note: See page 163 for an explanation of column headings