2015 Best Practices Study

Analysis of Agencies with Revenues Over $25,000,000

Key Benchmarks Profile

Technology

Revenues Expenses Profitability Employee Overview Producer Info Service Staff Info Technology Insurance Carriers Appendix

Average

Top 25%

Information Technology Employees (FTE) Number

7.3

High Low

25.0

1.7 2.4

Number of IT Employees per 100 users

Revenue per IT Employee Total IT Payroll Expense ($)

$9,245,076 $580,202

$15,927,320 $1,216,453

As % of Total Compensation Expense

1.4% 0.9%

As % of Net Revenues

Average

Top 25% Profit Top 25% Growth

2.5%

2.5%

2.2%

Total IT Expenses 1 (as % of net revenues)

1 Includes hardware/software leasing including offsite applications, supplies, maintenance & maintenance contracts, training, data lines, internet providers, website development/maintenance, outside consulting fees, computer depreciation, software amortization, and any non-depreciated hardware/software.

Agency Management System Utilized

Vision 3.6%

AMS360 7.1%

EPIC 42.9%

TAM 17.9%

2015 Best Practices Study

Sagitta 28.6%

Agencies with Revenues Over $25,000,000

154

Note: See page 163 for an explanation of column headings