2015 Best Practices Study

Analysis of Agencies with Revenues Under $1,250,000

Key Benchmarks Profile

Carriers

Revenues Expenses Profitability Employee Overview Producer Info Service Staff Info Technology Insurance Carriers Appendix

Average

Top 25% Profit

Top 25% Growth

Carrier Representation Personal Lines P&C National

6.2 4.2

6.8 2.6 9.4

3.0 6.6 9.6 2.0 6.8 8.8

Regional

Total

10.4

Commercial Lines P&C National

4.9 4.6 9.5

7.0 3.5

Regional

Total

10.5

Group L&H / Financial

Total Life, Health, Disability, LTC, Retirement Products, and Other

5.6

4.7

7.8

Carrier Appointments

Average

Top 25% Profit Top 25% Growth

% of Total Commission & Fee Revenue Derived from Direct Versus Indirect Appointments INDIRECT Carrier Appointments 11.4% 20.2%

14.6% 85.4%

DIRECT Carrier Appointments

88.6%

79.8%

Use of Carrier Service Centers

Average

Top 25% Profit Top 25% Growth

Service Center Use % of Personal Lines Commission placed in Carrier Service Center % of Commercial Lines Commission placed in Carrier Service Center

*

*

*

15.7%

*

*

2015 Best Practices Study

*Insufficient Data

Agencies with Revenues Under $1,250,000

25

Note: See page 163 for an explanation of column headings