2015 Best Practices Study

Analysis of Agencies with Revenues Between $2,500,000 and $5,000,000

Service/Sales Support Staff

Key Benchmarks Profile

Average

Top 25%

Revenues Expenses Profitability Employee Overview Producer Info Service Staff Info Technology Insurance Carriers Appendix

Commercial P&C Service/Sales Support Number

6.9

High Low

13.0

2.0

Average Revenue per Staff

$326,972 $335,347

$504,725

Total Commercial Service Payroll ($)

Payroll (as % of Total Commercial Revenue) Bonds P&C Service/Sales Support Staff Number

16.7%

0.9 2.0 0.1

High Low

Average Revenue per Staff Total Bond Service Payroll ($)

$120,423 $43,457

$204,147

Payroll (as % of Total Bond Revenue) Personal P&C Service/Sales Support Staff Number

31.6%

5.0

High Low

12.0

0.8

Average Revenue per Staff

$201,875 $203,254

$332,341

Total Personal Service Payroll ($)

Payroll (as % of Total Personal Revenue)

22.7%

Group L&H Service/Sales Support Staff Number

1.7 5.0 0.1

High Low

Average Revenue per Staff

$307,606 $84,561

$455,534

Total Group L&H Service Payroll ($)

Payroll (as % of Total Group L&H Revenue) Individual L&H Service/Sales Support Staff Number

15.3%

0.5 1.0 0.2

High Low

Average Revenue per Staff

$109,876 $22,490

$197,165

2015 Best Practices Study

Total Individual L&H Service Payroll ($) Payroll (as % of Total Individual L&H Revenue)

30.2%

Multi-Line Service/Sales Support Staff Number

Agencies with Revenues Between $2,500,000 and $5,000,000

*

High Low

8.5 1.0

Average Revenue per Staff

* * *

*

Total Multi-Line Service Payroll ($)

74

Payroll (as % of Total Multi-Line Revenue)

*Insufficient Data

Note: See page 163 for an explanation of column headings