2015 Best Practices Study

Analysis of Agencies with Revenues Between $2,500,000 and $5,000,000

Key Benchmarks Profile

Technology

Revenues Expenses Profitability Employee Overview Producer Info Service Staff Info Technology Insurance Carriers Appendix

Average

Top 25%

Information Technology Employees (FTE) Number

0.7 1.8 0.1

High Low

Number of IT Employees per 100 users

N/A

Revenue per IT Employee Total IT Payroll Expense ($)

$3,150,614

$4,120,046

$37,494

$74,037

As % of Total Compensation Expense

2.0% 1.1%

As % of Net Revenues

Average

Top 25% Profit Top 25% Growth

2.3%

1.8%

2.4%

Total IT Expenses 1 (as % of net revenues)

1 Includes hardware/software leasing including offsite applications, supplies, maintenance & maintenance contracts, training, data lines, internet providers, website development/maintenance, outside consulting fees, computer depreciation, software amortization, and any non-depreciated hardware/software.

Agency Management System Utilized

Instar 2.1%

Sagitta 2.1%

Doris 2.1%

Other included Xanatek-IMS.

AFW 2.1%

Other 2.1%

TAM 40.4%

EPIC 10.6%

2015 Best Practices Study

AMS360 38.3%

Agencies with Revenues Between $2,500,000 and $5,000,000

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Note: See page 163 for an explanation of column headings