2017 Best Practices Study

50.1%

43.5%

36.6%

27.4%

22.8%

15.4%

14.2%

10.5%

8.7%

6.2%

6.0%

2.8%

< $1.25M

$1.25M-$2.5M $2.5M-$5.0M $5.0M-$10.0M $10.0M-$25.0M

> $25.0M

P&C

L/H/F

AGENCIES WITH REVENUES OF:

<$1.25M $1.25-$2.5M $2.5-$5M $5-$10M $10-$25M >$25M

Breakdown by line for top P&C carriers: Personal

70.3% 21.6%

43.0% 37.7% 19.3%

45.1% 25.9% 29.0%

36.1% 22.7% 41.2%

25.0% 12.1% 63.0%

11.1% 11.5% 77.4%

Small Commercial

Mid/Large Commercial

8.1%

Breakdown by line for top 3 P&C carriers: Personal

66.1% 26.7%

42.9% 39.9% 17.2%

40.9% 26.3% 32.8%

35.2% 20.6% 44.2%

25.8% 13.5% 60.7%

13.2% 13.9% 72.9%

Small Commercial

Mid/Large Commercial

7.2%

Service Center Usage: % by Line of Business Commercial Lines Commission Personal Lines Commission

3.6%

1.9%

0.1%

1.1%

1.5%

0.7%

10.3%

44.2%

49.9%

28.4%

24.5%

27.3%