2018 Best Practices Study

While a portion of the improvement in revenue-per-employee can be attributed to inflation, the improvement is still stunning, as is the improvement in profit margins (which are not impacted by inflation). Similar improvements have been achieved in both larger and smaller agencies. We would certainly not suggest that the Best Practices Study is entirely responsible for these performance improvements. Technology, increased specialization, better employee training and development, and improvements in the quality of management have all have helped improve performance. However, the Best Practices Study has undoubtedly helped countless agencies in particular, and the industry in general, to identify and assimilate these improvements and many others. The need for the Best Practices Study in 1993 was great, and it has more than served the purpose for which it was intended. It can also be argued that the need for Best Practices Study in 2018 is just as great for similar and many new reasons. We still face challenges and new competitors. We must continue to respond to the changing needs of our clients and the growing threats and opportunities created and offered by technology. We must find ways to adapt and improve and do so more quickly than ever before. We encourage every agency leader to leverage every tool available to them to help better lead their organization to their desired objectives and to reach their full performance potential. The Best Practices Study is and will continue to be one of the most valuable management tools available in the years to come. It has been our rare privilege to partner with the Big “I” and our Best Practices company sponsors in this worthy endeavor.

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