2018 Best Practices Study

For 25 years, the Best Practices Study has allowed agents to understand what areas they need to focus on in order to achieve maximum impact. Agency resources are limited, so it is critical for agents to understand how to influence situations and decisions they believe are beyond the agency’s control. Focusing resources on those issues which the agency can measure, monitor, and influence results in a greater opportunity to affect real change and foster success. The best agencies are constantly learning more about what their clients want and then figuring out ways to deliver it. By understanding and consistently exceeding client expectations, they build exceptional client loyalty and long-term relationships. The Best Practices Study gives them the

financial and benchmarking tools they need to make this happen. Countless agents across the country testify to the fact that the Best Practices Study allows them to take the time to work on their business and to validate their processes, procedures, and performance while planning for the future.

Over the last 25 years, the Best Practices Study has fine- tuned its methodology, questions, and processes to adjust to our ever-changing business environment by including technology, banks, mergers, service centers, perpetuation, productivity, and human resources. It is clearly not a static bank of data. The Best Practices Study not only helps agents understand the history of our industry’s evolution, but also has the pulse of what is going on in today’s marketplace.

“Countless agents across the country testify to the fact that the Best Practices Study allows them to take the time to work on their business and to validate their processes, procedures, and performance while planning for the future.”

Seeing the trends and the change in agency size and productivity over the past 25 years has been amazing. The Best Practices program is credible documentation of the industry evolution and it continues to provide ways for independent agencies to stay ahead. Reagan Consulting shares our passion for the independent agency system and our desire to see our members succeed. Our long-term partnership with Reagan Consulting has allowed us to share valuable resources, enhance the value of independent agencies, and even educate insurance consumers. The purpose of the partnership was clear from the beginning, and that is to help our members grow the value of their most valuable assets – their agencies – and we’ve never strayed from the course.

Reagan Consulting’s industry expertise and ability to collect, share, and interpret data is impeccable and unsurpassed. This partnership has allowed the Big “I” to share the right tools at the right time in a cost-effective manner to maximize agent opportunity and meet the Big “I” goals of delivering sustainable competitive advantages for independent agencies. Born from former Big “I” staffer and the “mother” of the Best Practices Study , Shirley Lukens, and nurtured and grown under the tutelage and talent of Bobby Reagan, the entire team has been a source of pride and valued partners for independent agents & brokers.

“Born from former Big “I” staffer and the “mother” of the Best Practices Study , Shirley Lukens, and nurtured and grown under the tutelage and talent of Bobby Reagan, the entire team has been a source of pride and valued partners for independent agents & brokers.”

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