2019 Best Practices Study

45.0%

44.9%

34.3%

30.0%

22.5%

15.4%

11.4%

10.9%

10.5%

5.3%

4.5%

2.9%

< $1.25M

$1.25M-$2.5M $2.5M-$5.0M $5.0M-$10.0M $10.0M-$25.0M

> $25.0M

P&C

L/H/F

AGENCIES WITH REVENUES OF:

<$1.25M $1.25-$2.5M $2.5-$5M $5-$10M $10-$25M >$25M

Breakdown by line for top P&C carriers: Personal

54.5% 30.2% 15.4%

47.1% 30.3% 22.6%

36.1% 22.1% 41.8%

33.3% 20.2% 46.5%

26.2% 13.1% 60.7%

15.5%

Small Commercial

8.9%

Mid/Large Commercial

75.6%

Breakdown by line for top 3 P&C carriers: Personal

54.9% 33.7% 11.4%

43.6% 34.9% 21.5%

34.5% 24.5% 41.0%

30.8% 21.0% 48.2%

23.8% 14.1% 62.0%

18.1%

Small Commercial

9.3%

Mid/Large Commercial

72.6%

Service Center Usage: % by Line of Business Commercial Lines Commission Personal Lines Commission

4.5%

4.1%

0.9%

1.4%

1.1%

0.6%

13.7%

52.2%

21.0%

24.0%

24.1%

15.8%

 80